Privacy Policy
Trezor (hereinafter referred to as "the Platform") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services.
1. Information We Collect
a. Personal Information:
- When you register for an account, we may collect personal information such as your name, email address, phone number, date of birth, and identification documents (e.g., passport or driver's license) as part of our Know Your Customer (KYC) process.
- We may also collect your payment details, such as bank account or cryptocurrency wallet addresses, for transactions on the Platform.
b. Usage Data:
- We collect information about your activity on the Platform, including your IP address, browser type, device information, operating system, and transaction history.
c. Cookies:
- We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small files stored on your device that help us recognize you and remember your preferences.
2. How We Use Your Information
a. Providing Services:
- We use your personal information to create and manage your account, process transactions, and provide customer support.
b. Compliance with Legal Obligations:
- We may use your information to comply with legal and regulatory requirements, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws.
c. Communication:
- We use your contact information to send you important updates, such as changes to our services, policies, or terms of service.
d. Marketing:
- With your consent, we may use your email address or other contact information to send you promotional offers or newsletters. You can opt-out of marketing communications at any time.
e. Improving Services:
- We use usage data to analyze trends, monitor usage, and improve the functionality and security of the Platform.
3. How We Share Your Information
a. Third-Party Service Providers:
- We may share your personal information with third-party service providers that help us operate the Platform, such as payment processors, KYC verification services, and cloud storage providers. These third parties are required to protect your information and use it only for the purposes for which it was provided.
b. Legal and Regulatory Authorities:
- We may disclose your information to law enforcement agencies, regulators, or other governmental bodies if required by law or in response to a valid legal request.
c. Business Transfers:
- In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owners.
d. Protection of Rights:
- We may disclose your information if necessary to protect the rights, property, or safety of the Platform, our users, or others.
4. Data Security
We take data security seriously and implement a variety of technical and organizational measures to protect your personal information. These measures include encryption, firewalls, and secure data storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you close your account, we may retain your information for a reasonable period to comply with regulatory requirements, resolve disputes, and enforce our policies.
6. Your Rights
a. Access and Correction:
- You have the right to access and correct any personal information we hold about you. You can update your information through your account settings or by contacting us.
b. Deletion:
- You may request the deletion of your personal information, subject to certain legal obligations that require us to retain it.
c. Data Portability:
- You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
d. Opt-Out:
- You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails or by contacting us directly.
e. Restriction of Processing:
- You have the right to request that we restrict the processing of your personal information under certain circumstances.
7. International Data Transfers
If you are located outside of [Your Jurisdiction], your personal information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
8. Children's Privacy
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our Platform and updating the "Effective Date" at the top of this page. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: trezortrading@trezors.net